Consulting and Management
Whether you're looking to start up a new, inside sales or customer service department or re-engineer an existing operation, we can help.

Smartway Call Center works with companies of all sizes to set up or restructure their TeleServices Operations. Our goal is to design realistic, cost effective and measurable programs for our clients.

Our range of applications in this key service area includes, but is not limited to, the following:

On-Site Needs Analysis
Strategic and Tactical Planning
Personnel Evaluation · Recruiting
Compensation/Incentive Plans
Scripting
Call Process Development
Management and Supervision
Reporting Mechanisms/Procedures
Database/Market Segmentation
Technology/Facility Assessment, and much more!
Whether our expertise is needed in one specific area or for an entire program - start to finish - we have the exact experience necessary to develop a successful in-house operation.

For a comprehensive analysis of your current TeleServices requirements, or just to learn more about our services, email us.