Teleservices Training
We provide customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide

Smartway Call Center provides customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide. We concentrate on teaching the tactical skills and effective processes used during the inbound/outbound call process. The intensive programs cover situations typically encountered by a TeleServices Agent when dealing with customers and prospects on the phone.

Team Building
TeleSales and Customer Support skills modules
Role play sessions
On-line application of skills (live monitoring/feedback sessions)
Getting Past the Gatekeeper
Building Rapport
Verbal Communication (listening & voice)
Gaining Control of the Conversation by Probing/Questioning/Qualifying
Recognizing a Sales Opportunity/Identifying Buying Signals
Handling Objections/Resistance
Closing and Gaining a Commitment
Handling Complaints
Time Management (prioritizing each call)
Phone Etiquette and Professionalism
Up Selling and Cross Selling
Call Mapping and Resolution Process
Obtaining Referrals
As part of the training curriculum, Smartway Call Center works with each TeleServices Team to design a "tool kit" to include features/benefits, objections/reactions, a question plan, a competitive matrix, and a series of call guides. The tool kit is designed to help the TeleServices Agent follow the correct protocol in order to achieve the desired commitment.

For a comprehensive analysis of your current TeleServices requirements, or just to learn more about our services, email us.